- #Swordsoft layout software#
- #Swordsoft layout code#
- #Swordsoft layout trial#
- #Swordsoft layout password#
#Swordsoft layout password#
Authentication is broken out into a separate section, and the password reset feature is implemented as a separate dialog. The menu adds new options which will be clarified later.įrom the agent listing, clicking on an agent's name will navigate to the agent management page (what it currently does). Instead, a drop-down "More" menu is available like what is appearing throughout the rest of the software. The agent profile and agent management pages have far too many options on one pageĪgent listing loses the "group" tab and the buttons on the bottom.There are at least three places to disable certain alerts for certain departments, teams, etc. It is unclear which agents should receive which email alerts.There is no clear way to find out exactly what an agent has access to and what permissions they possess.
#Swordsoft layout software#
The terms "Group" and "Team" are too similar, and often seem like the same thing to new users of the software. Departments have members and a manager with a similar problem. Furthermore, adding members to the team might require adding the agents and coming back. For instance, adding a team might require a lead, however, the agent might not yet be defined. Therefore adding one means having to create something else first and visa versa. Adding agents, teams, departments, and email addresses are all cumbersome because they are inter-related. There are several issues we hope to address with this rewrite, specifically: This mockup tour is about presenting a different approach to the new features, while retiring and repurposing the "Groups" feature. We fear that adding the new "Roles" feature may be the tipping point for new user's understanding of osTicket access control administration. Folks often ask us for an explanation multiple times when setting up an osTicket help desk. These new features are really nice and have been requested, however, they fail to solve a more obvious problem with osTicket: Agents, Teams, Groups, Departments, and now Roles are quite confusing. Groups allow specifying a role when extending access to a department, which allows varying permission between departments an agent has access to. The roles allow for re-use of the permission sets. 
Permissions are split from groups into a new "Roles" feature. Departments can have children, which allows automatic, cascaded access. If so, we would love to hear how you have used it.The access control system has been improved (in italics) for osTicket v1.10: Have you used this template or Balsamiq itself to create layouts specific to WordPress design? It would also be a great resource for mocking up your Theme options screens for those of you who create themes. If you do any work with custom post types or taxonomies, I would see big benefit using this. Maybe you have a plugin that adds buttons to the Tiny MCE toolbar. In Standard Theme, if you choose the Link Post Format, a new meta box appears to allow you to enter in the URL to share. If you have a plugin that creates a meta box and you want to get a rough layout before coding it. I would suggest using this Balsamiq template if you do a lot of work with customizing the Post Editor. Rinse and repeat for each meta box I wanted. I scrolled through the different components in Balsamiq to find what I was looking for, then just dragged it onto the canvas. All I had to do was copy one of the existing ones in the template file, paste, then position it. It was really easy to create a new meta box. You can easily edit the styling of the text like the color, alignment, weight, etc…When it came to some of the more advanced components like tabs or radio buttons, there’s quite a few more options.Īn example is setting a checkbox or radio button to selected and you can easily edit the list of items in a tabbed component like the WordPress SEO by Yoast one I created. 
There is a great HUD (heads up display) when you click on a component. All I needed to do was double click on the text I wanted to change then type in what I wanted. It was really easy to edit the text fields. I needed something to test this puppy out, so I decided to recreate what it looks like when I write posts here at WP Daily. It looked just like the Post Editor that I’m used to using, but only in pencil sketching 🙂 Once I got Balsamiq up and running, I opened up the template file for the Post Editor.
#Swordsoft layout trial#
I didn’t have it installed on my current machine but luckily they have a 7 day trial so I was able to download and try it out. I have used Balsamiq before in the past, so it was easy to get things set up. The guys at Modern Tribe created the template file and you can grab it yourself in this post.
#Swordsoft layout code#
A couple of weeks ago Code Poet shared a new Balsamiq template for the WordPress Post Editor.
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